Refund and Return Policy

Effective Date: February 25, 2025

At BESTOPIS, customer satisfaction is our top priority. We want you to love your purchase, but if you’re not completely satisfied, we offer a flexible return and refund policy to ensure a hassle-free shopping experience. Please review the details below regarding returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days of receiving your order. To be eligible, items must be:

  • Unworn, unused, and unwashed with all original tags attached.
  • In their original packaging, including any protective materials.
  • Not listed as final sale or non-returnable items, such as clearance items or intimate wear.

If an item does not meet these conditions, we reserve the right to refuse the return or exchange.

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  • Contact our support team at contact@bestopis.xyz with your order number and reason for return.
  • Our team will review your request and provide you with a return authorization and shipping instructions.
  • Ship the item back to us within the designated return period. Customers are responsible for return shipping fees unless the item is defective or incorrect.
  • Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

3. Refund Process

Once your return is approved, refunds will be issued to your original payment method. The refund processing time depends on your bank or payment provider, typically taking 5-10 business days to reflect in your account.

  • Shipping fees are non-refundable, except in cases of incorrect or damaged items.
  • If you receive a refund, it will be for the item price minus any applicable return shipping fees.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a free replacement or issue a full refund, including shipping costs. Photos of the damaged or incorrect item may be required for verification.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

  • Intimate wear (e.g., lingerie, swimwear)
  • Final sale and clearance items
  • Gift cards and promotional items

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check with your bank or payment provider.
  • Contact your credit card company, as refunds may take time to be processed.
  • Reach out to us at contact@bestopis.xyz, and we will assist you in resolving the issue.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, feel free to contact us: